FAQs

1. What products do you sell?

We offer modern, useful and stylish items that add comfort and personality to your space. Each product is selected for quality, design and value.

2. How long does delivery take?

Delivery usually takes 3 to 7 working days depending on your city. You’ll receive updates as soon as your order is shipped.

3. Do you offer Cash on Delivery?

Yes, Cash on Delivery is available on all orders for Pakistan.

4. How can I track my order?

Once your order is shipped, you’ll receive a tracking link or code. You can follow your order’s progress anytime.

5. What if my product arrives damaged?

If something arrives damaged or faulty, contact us within 48 hours. We’ll guide you with a quick replacement process.

6. Can I return a product?

Yes, we offer returns within 7 days if the product is unused and in original condition. Contact support to start a return.

7. How do I contact customer support?

You can reach us through our Contact Us page, WhatsApp chat or email. We reply quickly and try to resolve issues ASAP.

8. Are your products original?

Yes. Every product is checked before shipping and delivered exactly as shown in the pictures.

9. Is the Crystal Diamond Lamp rechargeable?

Yes, it comes with a USB cable and can be used without keeping it plugged in.

10. Does the Crystal Lamp include a remote?

Yes, the lamp includes a multi-function remote with 16 color options.